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AI-Powered Contact Center Agent
Care is never put on hold. Patients can get their questions answered fast through voice, text, chat, or chatbot. They can also get your operating hours, pay bills, request prescription refills, and more — all without delays.
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Intelligent Assistant
You set the rules for when Genie directs patient inquiries to a live agent. With Genie’s resources, agents can provide additional assistance, such as scheduling provider callbacks, so your patients always get the help they need.
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Automated After-Hours Service
Genie routes calls to your on-call providers when your office is closed, or your staff's workload prevents them from answering phones. It also generates detailed transcripts and summaries for more efficient follow-ups, so no patient concern gets lost.
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Conversational Smart Campaigns
Genie generates campaigns and outgoing calls using natural, conversational language in messaging to reach your patients. You choose which patients to contact, and Genie creates the campaigns, ensuring personalized and impactful communication.
Offer Greater Convenience to Your Patients.
Use Genie AI-Powered Contact Center.
Discover how Genie adds AI's analytical speed and accuracy to the human caring touch for service and personalized attention that traditional call centers lack.
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