Published on Wednesday, August 25, 2021
When entries in providers’ Progress Notes don’t match standard abbreviations in the medication database, uncoded allergies can arise. Such uncoded allergies will not trigger drug allergy alerts, which can lead to patient safety issues. eClinicalWorks® has developed a mapping tool to automatically convert uncoded allergies to coded allergies, helping providers handle them properly.
“We’re always trying to identify potential areas of risk, to resolve those risks in a timely manner, to notify customers of both risks and solutions, and finally to examine the root causes and preventive actions.”
Dr. Brian Jacobs, Chief Medical Information Officer, eClinicalWorks
At eClinicalWorks and healow®, we strive daily to build a culture of safety, bringing together people, processes, technology, and standards for continuous safety enhancements. Our culture of safety includes a robust process for identifying, evaluating, and remediating patient safety issues. We encourage customers to report any safety concerns to us. We evaluate such reports, determine the root cause of any safety issues we identify, and implement appropriate controls.
When entries in providers’ notes don’t match standard abbreviations in the medication database, an uncoded allergy arises. Uncoded allergies will not trigger drug allergy alerts, which can be a safety issue. eClinicalWorks has developed a mapping tool to automatically convert uncoded allergies to coded allergies. The tool uses common abbreviations to help convert free-text entries to coded allergies, thus triggering drug interaction and drug allergy checks to avoid harm.
While there’s no such thing as perfect software, the way a company handles safety issues matters. With any patient safety issue or Reportable Event, eClinicalWorks first issues a notification to all customers detailing the issue and publishes that notification on our customer portal. We then classify the severity of the event through our Clinical Risk Management team, whose members are led by a Chief Medical Information Officer. Finally, we seek the root causes of the event in order to prevent it from reoccurring.