Use healow® Genie AI-Powered Contact Center Solution to Revolutionize Patient Engagement
Never put your patients’ calls on hold again. healow Genie AI-Powered Contact Center manages phone calls—including simple requests and routine questions—that can be a significant challenge for many practices due to staffing issues or work overload. With complicated navigational setups, traditional automated voice menus and call centers fail to solve the problems, leading to many frustrated patients. healow Genie can improve your patient interactions, creating efficient and personalized experiences without increasing the workload for your staff.
healow Genie simplifies patient call management by answering calls promptly without placing patients on hold. Simple questions are resolved quickly, and more complex inquiries are directed to the appropriate resources. It runs around the clock, providing consistent support day and night, keeping your practice connected to your patients. Genie lets you streamline communication, improve patient satisfaction, and ensure no call goes unanswered.
AI-Powered Contact Center Agent
Care is never put on hold. Patients can get their questions answered fast through voice, text, chat, or chatbot. They can also get your operating hours, pay bills, request prescription refills, and more — all without delays.
Intelligent Assistant
You set the rules for when Genie directs patient inquiries to a live agent. With Genie’s resources, agents can provide additional assistance, such as scheduling provider callbacks, so your patients always get the help they need.
Automated After-Hours Service
Genie routes calls to your on-call providers when your office is closed, or your staff's workload prevents them from answering phones. It also generates detailed transcripts and summaries for more efficient follow-ups, so no patient concern gets lost.
Conversational Smart Campaigns
Genie generates campaigns and outgoing calls using natural, conversational language in messaging to reach your patients. You choose which patients to contact, and Genie creates the campaigns, ensuring personalized and impactful communication.
Offer Greater Convenience
to Your Patients.
Use Genie AI-Powered
Contact Center.
